Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

JioVani refund policy outlines the procedures and requirements for resolving order issues for dropshippers working with the Jiovani brand. Please review carefully as these policies are mandatory for processing any dispute.

Mandatory Dispute Process

ALL DISPUTES MUST BE OPENED THROUGH JIOVANI'S OFFICIAL DISPUTE CHANNEL. Disputes opened through payment gateways (like PayPal or Stripe) without first following our official process will result in suspension of your dropshipper account.

To ensure quick resolution, please provide the following evidence when submitting a dispute:

a. Visual Proof: Clear photos or videos showing the issue. Videos are required when photos cannot conclusively prove the problem.
b. Customer Complaint Proof: Screenshot of the customer's communication showing name, date, and details of the issue.
c. Return Upon Request: If our team requires product return for investigation, you must arrange return shipping to our designated facility.

Cases Eligible for Refund, Resend, or Return

We will process refunds, reships, or accept returns for the following scenarios:

1. Order Delays & Non-Delivery

Refund or reshipment available for packages lost in transit
Note: For marked "delivered" packages, require postal verification document

2. Damaged Items

Full Damage: Complete refund or replacement for significantly damaged items
Partial Damage: Partial refund or replacement for functional damage
Exclusion: Shipping box damage only doesn't qualify

3. Incorrect/Missing Items

Wrong Product: Full refund or replacement for incorrect items
Wrong Specification: Refund/resend for color/size errors with proof
Missing Parts: Resend missing components or partial refund

4. Order Cancellations

Full refunds for cancellations before warehouse processing
Non-Cancellable: Customized, pre-order, and digital content orders cannot be canceled

Important Policies & Exclusions

Delivery Confirmation: No refund if tracking shows "delivered"
Address Issues: Not responsible for failed delivery due to incorrect address/recipient
Return Processing: Unclaimed packages credited to inventory rather than refunded
Time Limit: All claims must be filed within 30 days of delivery
Custom Products: Special order items ineligible for return unless defective

This policy ensures fair resolution for all parties. By partnering with Jiovani, you agree to abide by these terms.

For assistance, contact our support team before opening disputes. We're committed to helping you maintain successful customer relationships.

Jiovani Customer Support
Email: support@jiovani.com
Hours: 9AM-6PM EST, Monday-Friday

We understand that waiting for a package you're excited about can be frustrating, especially when it's taking longer than expected. At Jiovani, we are committed to transparency and will do everything we can to keep you informed and get your order to you as soon as possible.

1. Check Your Order Status
The quickest way to get an update is to check your order's tracking information.

Enter your Order Number, Email Address and contact number to view its real-time status, so that if required we can call you please. Don't know your order number? It was sent to you in your order confirmation email. Please check your inbox or spam folder.

2. Understanding Shipping & Delays
While we handpick every item and ensure it leaves our fulfillment center promptly, once a package is with the shipping carrier, it is subject to their transit times and procedures. Occasionally, delays can happen due to:

High Carrier Volume: Especially during holiday seasons or sales.

Customs Clearance (International Orders): This process is mandatory and can sometimes add several days to delivery.

Weather or Logistics Issues: Unforeseen circumstances like severe weather or transportation disruptions.

Incorrect Address: Please double-check that your shipping address was entered correctly during checkout.

3. What We're Doing About It
Jiovani partners with reliable global shipping carriers to ensure your items arrive safely. If we are made aware of a widespread delay from our end (e.g., a warehouse issue), we will proactively contact all affected customers via email with an explanation and a revised timeline.

4. Need More Help?
If your tracking information hasn't updated for over 5 business days or you have further concerns, our customer service team is here to help.

Please have your order number ready so we can assist you faster. Email Us: support@jiovani.com (We respond within 24 hours).

We take great care in packaging your orders to ensure they arrive in perfect condition. However, we understand that damage can occasionally occur during transit. Please review our policy below for instructions on how to proceed if your order arrives damaged.

1. Full Damage or Loss
If your package arrives and the items inside are badly damaged or the package is lost, we will offer you a choice between a full refund or a free replacement.

2. Partial or Minor Damage
For items with partial damage (e.g., a minor scuff, slight wrinkle, or small scratch that does not significantly affect the product's use or appearance), we may offer a partial refund (store credit) or a replacement, depending on the severity.

Please note: Minor imperfections that do not affect the product's functionality, such as loose threads or slight fabric wrinkling from packaging, are not considered damage eligible for a partial refund.

Important Notes & Conditions
a. For Fragile Items:
We highly recommend opting for a refund for any damaged fragile products (e.g., glassware, ceramics, certain electronics). This is often the quickest and most satisfactory resolution.

b. Packaging Damage:
Jiovani cannot offer refunds or replacements if only the external shipping box is damaged but the internal product remains intact and unharmed. International shipping is a complex process, and minor box wear is unavoidable.

c. How to Report Damage:
To file a claim for a damaged item, you must:

Contact our support team at support@jiovani.com.

Provide your order number.

Submit clear photos and/or a short video clearly showing the damage to both the product and its packaging.

Report the issue within 30 days of the delivery date.

d. Product Eligibility:
This damage policy applies to physical goods. All claims are subject to review and approval by our support team based on the evidence provided.

We are here to help ensure you have a positive experience with Jiovani. Please reach out to our dedicated support team for any assistance.

At Jiovani, we implement a strict quality control process to ensure every item meets our standards before it leaves our fulfillment center. Despite our best efforts, occasional errors can occur. If your order is not perfect, here is our policy and how we will make it right.

How We Resolve Issues

a. Incorrect Product Received
If you receive a completely wrong product, we will offer you a full refund or send the correct replacement item free of charge.

b. Wrong Color, Size, or Specification
For errors in color, size, or other specifications that do not affect the core function of the product, we will offer a refund or resend the correct item. To process this, we require a screenshot of your complaint showing the customer's name, the issue details, and the date.

For Size Issues: To help us resolve your claim quickly, please provide a photo showing the product being measured with a tape measure according to our size guide. This allows our team to process the issue efficiently.

c. Missing Parts

Non-Essential Parts: If non-essential parts are missing, we may issue a partial refund or resend the missing components.
Essential Parts: If parts critical to the product's function are missing, we will resend the entire product.

d. Missing Accessories
If any advertised accessories are missing from your order, we will resend them to you promptly.

Important Notes for Claims

To serve you best, please help us with the following:

Evidence is Required: For all claims, please provide clear photos or a video that clearly shows the issue (e.g., the wrong item next to the order slip, the missing part, the measurement photo for size issues).
Contact Us Promptly: Please report any issues with incorrect, missing, or defective items to our support team at support@jiovani.com within 30 days of receiving your order. Include your order number and the required evidence for a swift resolution.

Our goal is to ensure your complete satisfaction. Our support team is here to guide you through the process and find the best solution for you.

We understand that sometimes you may need to change your mind. Jiovani offers full refunds for order cancellations made before your items have been processed and prepared for shipment by our warehouse.

To request a cancellation, please contact our support team at support@jiovani.com as quickly as possible after placing your order. Please have your order number ready.

Orders That Cannot Be Canceled

Due to the bespoke nature of certain products, the following order types cannot be canceled or changed once payment is confirmed:

Customized (POD) Orders: Orders for print-on-demand or personalized items are made specifically for you and enter production immediately, making cancellation impossible.
Pre-Order Items: Products marked as "Pre-Order" are secured for you based on your payment, and we are unable to cancel these special orders.
Content Creation Orders: Orders for professional product videos or photos involve immediate allocation of resources and planning by our team, and therefore cannot be canceled.

If your order falls into one of these categories, it will be processed and shipped accordingly. We appreciate your understanding.

For any questions regarding our cancellation policy, please do not hesitate to reach out to our customer support team.

Important Interpretation

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Additional Dispute Limitations

1. Closed Order Status
Disputes cannot be opened or processed for orders whose status is marked as "Closed" in our system. Once an order is closed, it is considered fully resolved and no further claims can be submitted.

2. Untraceable Third-Party Tracking
Disputes relying on tracking information from unofficial or third-party platforms (other than the carrier provided by Jiovani) cannot be resolved if the tracking details are incomplete, invalid, or untraceable in our system. Valid claims must be verifiable through our designated logistics partners.

Updated Dispute Eligibility Summary

To qualify for dispute resolution, all claims must:

Be submitted while the order status is open/active
Use official Jiovani-provided tracking information
Include required evidence (photos/videos, customer complaint screenshot)
Be filed within 30 days of delivery

Claims failing to meet these criteria will be considered ineligible for refunds, replacements, or returns.

For questions about order status or tracking verification, contact our support team before initiating a dispute.
Email: support@jiovani.com
Hours: 9AM-6PM EST, Monday-Friday

JioVani takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, JioVani will notify you by JioVani Chat, Email, Line, WhatsApp etc.

Jiovani is not liable for any shipping delays, damages, or losses resulting from Force Majeure events beyond our reasonable control, including but not limited to:

Epidemics or pandemics
International conflicts or political instability
Strikes or labor disputes
War or terrorism
Natural disasters (earthquakes, floods, storms, heavy snow, etc.)
Customs inspections or delays
Other unforeseeable circumstances

In such cases, Jiovani will make reasonable efforts to notify you promptly via Jiovani Chat, Email, Line, WhatsApp, or other official communication channels. We will provide updates and assist where possible, but cannot guarantee resolutions for issues arising from these events.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

1. Limited Tracking Availability
Some shipping methods may have limited or no tracking visibility upon arrival in certain countries, states, or cities. By selecting the following shipping methods, you acknowledge and accept this limitation:

PostNL
Electric PostNL
CJ Packet Eub
CJ Packet Postal Route
CJ Packet Postal
CJ Packet Railway Economy

Jiovani will not accept disputes for orders shipped via these methods to affected regions if the tracking information is incomplete or unavailable upon delivery.

2. Additional Remote Area Fees
For deliveries to remote addresses (e.g., rural regions, islands, or hard-to-reach areas), additional fees may be applied by carriers. These fees are beyond Jiovani’s control and will be communicated during checkout or via notification post-purchase.

Important Notes

Review shipping method restrictions before finalizing orders.
Ensure customers are aware of potential tracking limitations for their region.
Contact Jiovani support (support@jiovani.com) for guidance on optimal shipping methods for specific destinations.

1. Dispute Restrictions for Specific Destinations
Due to limitations in international transportation logistics, carrier reliability, and local postal infrastructure, Jiovani cannot accept disputes for orders shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam
Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican
Bahrain, Kuwait, Afghanistan
Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan
Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize
Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde
Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia
Fiji Islands, Falkland Islands, Micronesia, Faroe Islands
Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana
Honduras, Haiti, Iraq, Iran
Jamaica, Jordan
Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea, Kosovo, Cayman Islands, Kazakhstan
Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya
Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique
Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue
Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay
Qatar, Réunion, Romania
Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan, Sao Tome and Principe, El Salvador, Syria, Eswatini
Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania
Ukraine, Uganda, Uruguay, Uzbekistan
Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa
Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island
Zambia, Zimbabwe

(Full list maintained and updated periodically in the Jiovani Dropshipper Portal)

2. Reasons for Restrictions
Shipping to these regions involves inherent risks, including:

Unreliable local postal services
Limited or no tracking capabilities
High rates of loss, theft, or customs seizure
Political or economic instability disrupting logistics

3. Recommendations for Dropshippers

Check the list above before selecting shipping methods or confirming orders to these destinations.
Consider using premium, fully insured shipping options (if available) for high-value orders.
Inform end-customers about potential risks when shipping to these regions.

4. Support & Guidance
For questions about shipping to high-risk countries, contact Jiovani support at support@jiovani.com before placing orders. We can advise on the best available options for your specific needs.

We strongly advise against international returns due to the following challenges:

High Shipping Costs: International return shipping fees are typically expensive.
Extended Transit Time: Returns can take 3 months or longer to reach our warehouse.
High Risk of Loss/Damage: Most packages are lost or damaged during return shipping.

If You Still Wish to Proceed with a Return

a. Return Steps
If you require your buyer to return products, follow these steps:

Contact Jiovani support (support@jiovani.com) to initiate the return process.
Ship the product to the designated Jiovani return warehouse address provided by our team.
Ensure the package includes the original order ID and reason for return.

b. Return Timeframe
Returns must be initiated within 30 days of receiving the product. Returns requested after this period will not be accepted.

Important Notes

Return Shipping Costs: You (the dropshipper) are responsible for all return shipping fees.
Condition of Returns: Products must be unused and in original packaging. Jiovani reserves the right to reject refunds/resends if returned items are damaged or used.
No Guarantee: Jiovani is not liable for returns lost or damaged during transit.

Recommendation

For most cases, we recommend opting for a partial refund or replacement instead of a return to avoid unnecessary costs and delays.

For guidance on the best solution for your situation, contact Jiovani support at support@jiovani.com.

Service Products refer to items or offerings that involve third-party suppliers, customization, or value-added services beyond standard inventory. For these products, the following interpretations apply:

a. Damaged Products or Shipping Delays

Jiovani may not refund the product cost for disputes arising from:

Damage during transit
Shipping delays
Reason: Service products often involve specialized handling or third-party logistics where Jiovani has limited control.

b. Quality-Related Disputes

Jiovani may not accept disputes related to product quality (e.g., defects, material issues), as the supplier is a third party.

Quality claims must be directed to the original supplier or manufacturer.
Jiovani acts as an intermediary and does not assume liability for supplier quality.

c. Service Products Without Quality Inspection

For service products where Jiovani’s quality inspection service was not purchased, disputes may not be accepted.

Without prior inspection, Jiovani cannot verify product condition before shipment.
Dropshippers are encouraged to opt for quality inspection services for high-risk items.

Key Recommendations

Purchase Quality Inspection: Add Jiovani’s quality check service to verify products before shipment.
Review Supplier Ratings: Choose suppliers with high Jiovani ratings to minimize risks.
Communicate with Customers: Set clear expectations for service products regarding quality and delivery timelines.

Exceptions

Jiovani may make exceptions for disputes if:

The product violates Jiovani’s supplier compliance standards.
There is evidence of fraud or misrepresentation by the supplier.

For assistance, contact support@jiovani.com before placing orders for service products.

At Jiovani, we strive to provide the highest level of service and support to our dropshipping partners. However, to ensure fairness and operational efficiency, the following disputes are not acceptable and will not be processed:

Disputes for Delays or Damages Due to Force Majeure
Disputes for Orders Shipped via Non-Trackable Methods
Disputes for Orders to High-Risk Countries
Disputes Without Evidence
Disputes for Closed Orders
Disputes for Service Products Without Quality Inspection
Disputes for Minor Issues
Disputes for Packages Marked "Delivered"

We’re Here to Help!

Jiovani is committed to your success. If you have questions or need guidance before opening a dispute, contact our support team. We’ll help you find the best solution for your business and customers.

Email: support@jiovani.com
Hours: 9AM-6PM EST, Monday-Friday

Thank you for partnering with Jiovani!